Closed shares:
- Returns flow map (input, decision, refurbishment, stock or shrinkage).
- Clear decision rules: replace, repair, liquidate, or return to supplier.
- Standardization of 2 circuits: customer return and internal return.
- Control panel: reasons, times, cost per return and recovery.
Deliverables: - Simple reverse logistics procedure and checklists.
- Basic returns dashboard.
- 30-day improvement plan with prioritized actions.
Bonus included at no cost: Returns and costs analysis template (valued at €180 ).
Price excluding taxes: €1,650 .
